Ouch! First things first. If your watch still has battery (this can be verified via the watch dashboard), you can get a location update from within the app. Otherwise, submit a request to our customer support team and we will do our best to help you.
Articles in this section
- How to update the firmware on your watch
- Live Updates - Troubleshooting
- My watch is lost or has been stolen. What should I do?
- How do I restart my hereO GPS Watch?
- Why is my watch stuck on SYNC?
- When I plug my hereO GPS Watch into the wall, the watch doesn't display CHRG. What do I do?
- Where do I find my subscription key?
- Why is there no location history?
- I am not able to get a location indoors.
- My watch is stuck on CHRG, OFF, or the wrong time, even after being disconnected from the charger. What do I do?